How partnering with OKOMO helped us level up our customer experience

We are pleased to announce our latest partnership with OKOMO, an award-winning Swiss SaaS solution that perfectly links the digital and physical worlds, giving websites a personal touch and helping companies better convert online visitors into customers.

OKOMO’s solution helps us make our online customer interactions more human, enhance the individual customer experience, and overcome the impersonal component of IMA’s website at a scale.

Borce Manev, Founder and CEO of International Marketing Agency, explains why this was the tool IMA’s team was looking for.

In this modern age (I can refer to ChatGpt even), people forget to communicate and build relationships, and interactions are becoming just exchanges of messages. By nature, I’m a communicative person and have been selling, coaching, and advising over 100 clients throughout my career. Whenever I needed to do that through ‘just’ messages, it took longer than simply speaking with someone via video. That being said, OKOMO was the tool I had been looking for. On one side, it helps us to interact with people more effectively and meaningfully. At the same time, our company is becoming more human, open to our customers, and adding immense value and real customer-centric experience.

OKOMO’s Founder and former Microsoft employee, Philipp Rutz, was often frustrated by the lengthy phone queues required to reach the right contact person when dealing with retailers, banks, insurance companies, or government offices.

This experience led him to develop an all-in-one online customer communication software that facilitates simple, direct and personalized customer interactions online. This is how the Swiss company OKOMO was founded in 2018 with a mission to make the internet a warmer place by connecting people online the way they would in the real world.

Philipp Rutz explains how companies that use OKOMO can turn their online sales channels into virtual shop windows, bring businesses closer to their online customers, improve their digital channels, and allow them to convert more prospects into customers.

The “Online Customer Experience Booster” offers a variety of communication options, including expert filters for finding the right contact person, chat, encrypted video calls, screen sharing, and appointment booking, all available without any downloads or registrations and fully GDPR compliant. This allows customers to visit a showroom or branch remotely from the comfort of their own home or while on the go, receiving personal advice or even live product demonstrations. OKOMO truly brings the in-store experience online. The web-based all-in-one customer communication solution seamlessly integrates into countless online channels, including web stores, websites, newsletters, emails, and social media. It can also be printed on flyers and brochures as QR codes, making a stationary POS more attractive. OKOMO also offers the most interactive directory solution in the market.

The IMA’s team expects OKOMO to become an integral part of the B2B sales funnels and lead generation processes.

As planned, we are integrating OKOMO with our ecosystem, which is super easy and fast. Next, all our experts will be onboarded, so their expertise will be available not only to our customers but also to a broader audience. The goal is to humanize IMA, bring our knowledge and expertise closer to our potential customers, and ultimately increase the number of customers. But we won’t stop there. We will ensure OKOMO becomes an integral part of the B2B sales funnels and lead generation processes we create for our customers.

OKOMO’s innovations don’t stop here. They will soon launch their latest innovation – OKOMO Pay which will enable businesses to directly bill virtual consultations on their website, making online interactions personal and profitable.

This unified “sales-to-cash” solution reduces administrative overhead, simplifies and fluidifies the buyer experience, and eliminates negotiations which leads to more sales, immediate invoice payments, and increased transparency to meet customer expectations. With OKOMO Pay, fiduciaries, for instance, can quickly provide tax advice remotely without worrying about payment processing. At the same time, coaches or companies that offer paid consulting services via 0900 numbers can now offer the same service on their online platforms without any extra effort, explains Philipp.

In addition, OKOMO is set to launch a Microsoft Teams and Microsoft Dynamics integration, which will empower remote advisors to deliver a superior online customer experience from a single screen, eliminating the need to switch between multiple platforms.

At the end of the day, it doesn’t matter how brilliant your product or service is. If you are in the high-ticket business, people buy from people they trust. To build this trust, you need to develop a relationship. You can do it using a service like OKOMO that will empower companies to delight their customers by making the customer experience more human, convenient, and straightforward.

We invite you to try OKOMO’s tool in action. Just go to International Marketing Agency’s website and click the chat button to get a feel of how this advanced solution works and why we chose it for our website. And don’t forget to share your thought with us.